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Welcome to Baxton Studio Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website homecomfortsus.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Customers

Baxton Studio Store caters to discerning homeowners who appreciate premium quality bathroom essentials and bedroom linens. Our products are designed for customers who value:

  • Luxury home textiles and accessories
  • Thoughtfully designed bathroom hardware and storage solutions
  • High-end bedding collections for a refined sleeping experience
  • Coordinated home decor with attention to detail

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but purchasing requires account creation. You must provide accurate information and keep login credentials secure.

2.2 Intellectual Property

All content on our site, including product designs, text, images, and logos, are our exclusive property or used with permission. Unauthorized use is prohibited.

2.3 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape content or place orders
  • Misrepresent your identity or order information

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our premium home essentials, including:

  • Luxury bath towels and bathroom accessories
  • High-quality bedding sets and comforters
  • Functional bathroom storage solutions
  • Durable bathroom hardware and mirrors

While we strive for accuracy, slight variations in color or texture may occur due to monitor settings or natural materials.

3.2 Product Availability

All items are subject to availability. We may limit quantities and discontinue products without notice.

3.3 Hygiene Products Policy

For health and safety reasons, the following items cannot be returned unless defective:

  • Bed Pillows
  • Mattress & Pillow Protectors
  • Bed Blankets

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends/holidays) and will confirm via email.

4.2 Pricing

All prices are in USD. We reserve the right to adjust prices and correct errors at any time before shipping.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You represent that you have authorization to use your payment method.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Orders over $50 via EMS (15-25 business days after dispatch)

5.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and may vary due to customs processing.

5.3 Import Duties

International customers are responsible for any customs fees, taxes, or import duties charged by their country.

6. Returns and Refunds

6.1 Return Policy

We want you to love your Baxton Studio purchase. Unused items in original condition may be returned within 15 days of delivery.

6.2 Return Process

  1. Email [email protected] within 15 days with order details
  2. Receive return authorization and instructions
  3. Ship items to our San Francisco warehouse with tracking

6.3 Refund Details

  • Original shipping fees are non-refundable
  • Refunds processed within 5-7 business days after inspection
  • Credit card refunds may take additional time to appear

6.4 Exchanges

Exchanges are available for select items like bathroom accessories and duvet covers. Standard shipping rates apply to replacement items.

7. Limitations of Liability

Baxton Studio Store shall not be liable for:

  • Delays beyond our reasonable control (customs, weather, etc.)
  • Minor variations in product appearance from website images
  • Indirect, incidental, or consequential damages

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item(s) in question.

8. General Provisions

8.1 Governing Law

These terms are governed by California law without regard to conflict of law principles.

8.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions about these terms:

Baxton Studio Store
1992 Delaware Avenue
San Francisco, US 94107
Email: [email protected]

Your Acceptance

By using our website and making purchases, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing Baxton Studio Store for your premium home essentials. We appreciate your business and look forward to serving you.