At Baxton Studio Store, we understand that premium home essentials deserve an equally refined shipping and returns experience. Just as we carefully select the finest materials for our luxury bath towels and bedding collections, we’ve crafted this policy with your complete satisfaction in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)

Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary depending on your location and customs processing. Currently, we ship worldwide except to certain remote areas and parts of Asia.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want you to love your Baxton Studio Store purchase as much as we love creating these premium home essentials. If you’re not completely satisfied, we offer a straightforward return process.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, unwashed, with all original tags attached and packaging intact
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Bed Pillows
  • Mattress & Pillow Protectors
  • Bed Blankets

Exceptions are made only if these items arrive damaged or defective.

Step-by-Step Return Process

  1. Initiate Your Return: Email us at [email protected] within 15 days of delivery with:
    • Your order number
    • Reason for return
    • For exchanges: preferred replacement details
  2. Receive Instructions: We’ll respond within 1 business day with return authorization and shipping instructions
  3. Package Your Items: Securely repack in original packaging with all tags and accessories
  4. Ship Your Return: Send to our warehouse using a trackable method:
    Baxton Studio Store Returns
    1992 Delaware Avenue
    San Francisco, US 94107

Refund Process

  • Inspection: 3-5 business days after we receive your return
  • Refund Method: Original payment card
  • Processing Time: 5-7 business days after approval
  • Shipping Costs: Original fees non-refundable unless due to our error

Exchange Process

For exchanges of bathroom accessories or duvet covers:

  1. Follow the standard return process above
  2. Include a note specifying replacement item and color preference
  3. We’ll ship your new item once we receive the return
  4. Standard shipping rates apply for exchanged items

Damaged or Defective Items

If your bathroom hardware or luxury comforters arrive damaged:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange for replacement or refund

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Baxton Studio Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return:

  • [Product Name]
  • [Color/Size if applicable]
  • [Quantity]

Reason for return: [Please specify: wrong item, defective, changed mind, etc.]

For exchanges, I would like:

  • [Replacement Product Name]
  • [Preferred Color/Size]

Please advise on next steps. I look forward to your prompt response.

Best regards,
[Your Full Name]
[Your Contact Information]

Customer Support

For any questions about our shipping or return policy, please contact our customer care team at [email protected]. We’re here to help with the same attention to detail we apply to our premium bathroom storage solutions and luxury bedding collections.

Thank you for choosing Baxton Studio Store for your home essentials. We appreciate your business and look forward to serving you again.